About us
The Sittingbourne & Sheppey Residents Association is committed to representing the voices of local residents and advocating for fair, transparent, and accountable property management. Our primary mission is to campaign for the establishment of a governing body or regulatory authority to oversee managing agents, ensuring they operate with integrity, professionalism, and in the best interests of those they serve. We strive to protect residents’ rights, promote high standards in housing management, and build stronger, more empowered communities across Sittingbourne, Sheppey and beyond.
We are partnered with the National Leasehold Campaign (NLC) and the Social Housing Action Campaign (SHAC). We also meet regularly with local MP Kevin McKenna.
Meet our team
Stuart Gaylor
Stuart Gaylor is a founding member of the Sittingbourne and Sheppey Residents Association (SSRA) and a passionate campaigner for leasehold and freehold reform. His work focuses on improving transparency, fairness and accountability within the residential property sector, particularly for leaseholders and resident-run management companies.
Stuart has attended housing and leasehold reform conferences in London and has worked with campaign groups such as the Social Housing Action Campaign (SHAC), supporting discussions around the creation of a housing union to strengthen the voice of residents across the UK.
His campaigning and engagement with national housing issues has also helped bring the attention of Kevin McKenna MP to the concerns being raised by residents locally.
Alongside his work with the SSRA, Stuart is a Director of Queenborough Phase 1 Management Company, where he works directly with fellow residents to address the practical challenges faced by homeowner-run management companies.
Through the SSRA, Stuart continues to advocate for residents, promote collective action, and push for a housing system that properly represents and protects those who live in it.
Neil Shrubsole
Neil Shrubsole is a founding member of the Sittingbourne and Sheppey Residents Association (SSRA) and works closely with fellow residents to support fairer and more transparent management of residential developments.
Neil is a Director of Queenborough Phase 1 Management Company, where he works alongside other resident directors to oversee the running of the development and represent the interests of homeowners.
Alongside his work with the RMC, Neil is also a Director of a fire safety and fire alarm company, bringing significant professional experience in building safety, compliance, and risk management. He also has extensive experience in budgeting and financial oversight, skills that are invaluable when helping resident-led organisations manage complex service charge budgets and long-term costs.
Through his work with the SSRA and local resident management companies, Neil supports efforts to ensure residents have stronger oversight, better financial transparency, and a greater voice in the management of their communities.
Neil Peterson
Neil Peterson is a founding member of the Sittingbourne and Sheppey Residents Association (SSRA) and a strong advocate for leaseholder rights and greater transparency in the management of residential developments.
Neil is a Director of Abbey Place (Minster Village) Management Company, where he works to represent the interests of residents and ensure the development is managed fairly and responsibly.
Through his involvement with the SSRA, Neil is passionate about helping residents understand their rights, strengthening the voice of leaseholders, and pushing for reforms that create a fairer and more accountable housing system. His commitment to resident representation and community action is a key part of the association’s work across Sittingbourne and Sheppey.
RMC's we help:
Endorsed by Kevin McKenna, MP for Sittingbourne & Sheppey
The Sittingbourne and Sheppey Residents Association (SSRA) is proud to announce that Kevin McKenna MP has endorsed our campaign to represent and support residents across Sittingbourne and Sheppey.
Kevin has been a consistent ally of our work, attending SSRA meetings and meeting with our steering group on multiple occasions. He has taken the time to understand the challenges our communities face and has engaged directly with the issues that matter most to local residents.
His endorsement reflects his recognition of the value of community-led action and his commitment to standing alongside grassroots organisations like SSRA. Kevin’s support strengthens our ability to advocate effectively for residents, hold authorities accountable, and push for meaningful change across the area.
We are grateful for Kevin’s backing and look forward to continuing to work together to improve outcomes for everyone in Sittingbourne, Sheppey, and the surrounding communities.
Our commitment to residents
Formed by Queenborough (Phase 1) and Abbey Place (Minster Village Centre) in June 2025, the Sittingbourne & Sheppey Residents Association champions fair property management. We support leasehold, freehold, and commonhold properties, assisting numerous Resident Management Companies (RMCs) with managing agent issues. Contact us to learn how we can help you.
Free Advice and Support for RMCs and Residents
We offer free advice to RMCs and residents across Sittingbourne, Sheppey and Kent. We host monthly meetings to discuss and share our experiences with numerous other RMCs at varying different stages of their journeys.
Our Unique Approach to Managing Agents and Management Companies
What sets us apart? We've been through the process of changing managing agents ourselves and are keen to help you navigate this process wherever possible, ensuring a smooth transition and improved management for your property.
Empowering Residents to Take Control
We have helped numerous management companies in moving things forward and allowing residents to take control of their estates management company, creating thriving and well-managed communities.
Empowering Residents in Sittingbourne & Sheppey
Discover the range of advice we offer at Sittingbourne & Sheppey Residents Association, designed to empower residents and Resident Management Companies (RMCs) to effectively manage their properties and communities.
Taking Back Control: Removing a Managing Agent
If your managing agent isn’t working in the best interests of residents, you do have the power to change things. The process starts with your Residents’ Management Company (RMC) or Right to Manage (RTM) company. By working together with other leaseholders, you can appoint supportive directors, call a meeting, and vote to remove and replace the agent.
Quick Checklist
✅️ Check your lease & TP1 – confirm if an RMC/RTM exists and what powers it has.
✅️ Search Companies House – see who the current directors are.
✅️ Confirm membership – only members can vote or stand as directors.
✅️ Build support – talk to neighbours and gather evidence of poor management.
✅️ Call a General Meeting – at least 5% of members can force one if needed.
✅️ Appoint new directors – vote in supportive residents.
✅️ Pass resolution to remove the managing agent – majority vote required.
✅️ Serve formal notice – follow the contract’s notice period.
✅️ Appoint replacement or self-manage – do due diligence before choosing.
✅️ Oversee handover – transfer funds, records, and keys.
✅️ Stay compliant – file annual returns, consult properly on works, and keep residents informed.
Raising the Profile
At Sittingbourne and Sheppey Residents Association, we are committed to shining a light on the work of managing agents and the impact they have on local residents. Many people are unaware of the crucial role managing agents play in the upkeep of estates, blocks and shared spaces — and equally, the challenges that arise when things go wrong.
By highlighting these issues through articles and wider media coverage, we aim to give residents a stronger voice and encourage higher standards, transparency and accountability from managing agents.
As seen in the two articles below, our work focuses on raising awareness, informing residents of their rights, and ensuring their concerns are taken seriously. Together, we can push for fairer treatment, better communication and improved services across Sittingbourne and Sheppey.
"The Sittingbourne & Sheppey Residents Association have been instrumental in helping us navigate the complexities of property management and empowering us to take control of our estate."
A Satisfied Resident
Create Your Own Website With Webador